Nutzungsbedingungen
11/2025
Welcome to Numa Pets. By accessing or purchasing from our website, you agree to the following Terms of Service. Please read them carefully before using our website.
1. Overview
This website is operated by Numa Pets. Throughout the site, the terms “we”, “us”, and “our” refer to Numa Pets. By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms.
If you do not agree to these Terms, you may not access or use our website.
2. Online Store Terms
You must be at least 18 years old, or of legal age in your jurisdiction, to use this site or make a purchase.
You may not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction.
3. Accuracy of Information
We do our best to ensure all product descriptions, images, and prices are accurate. However, errors may occur. We reserve the right to correct any errors, update information, or cancel orders if any information is inaccurate at any time.
4. Products and Availability
All products are subject to availability. We may discontinue items at any time or limit the quantities of products we offer.
Colors and product details may vary slightly depending on your device’s display.
5. Pricing & Payments
Prices are displayed in EUR unless stated otherwise.
We reserve the right to update our prices at any time without prior notice.
We accept multiple payment methods including:
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Credit/debit cards
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Shop Pay
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Google Pay
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PayPal
When processing your payment, you confirm that the payment method used belongs to you.
6. Shipping
Shipping times and rates are displayed at checkout.
Delivery estimates may vary depending on location, carrier delays, customs, or other factors outside our control.
For full details, please refer to our Shipping Policy.
7. Returns and Refunds
Returns and exchanges are accepted within 30 days of delivery for unused products in their original packaging.
For hygiene reasons, we cannot accept products that show signs of use, wear, pet hair, odours, or damage caused by the customer or their pet.
Please refer to our Return & Refund Policy for instructions and full details.
8. User Accounts
If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for all activity under your account.
We reserve the right to suspend or terminate accounts at our discretion.
9. Intellectual Property
All content on this site—including logos, images, product descriptions, graphics, and text—is the property of Numa Pets and is protected by copyright law.
You may not reproduce, distribute, or exploit any part of our content without written permission.
10. Prohibited Uses
You are prohibited from using the site or its content for:
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Any unlawful purpose
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Harassment, abuse, or harm
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Uploading viruses or malicious code
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Collecting personal information without consent
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Spamming or data mining
Violation of these terms may result in immediate termination of access to our Services.
11. Limitation of Liability
Numa Pets is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
All products should be used responsibly and under appropriate supervision.
12. Third-Party Tools & Services
We may provide access to third-party tools or services (e.g., payment gateways).
We are not responsible for any issues arising from the use of these third-party services.
13. Changes to the Terms
We reserve the right to update, modify, or replace any part of these Terms.
It is your responsibility to check this page periodically for changes.
Your continued use of the website constitutes acceptance of any updates.
14. Contact Information
If you have questions about these Terms, please contact us at: