Refund policy

At Numa Pets, we want you and your pet to be happy with every purchase. If something isn’t quite right, we’re here to help.

Returns & Exchanges – 30 Days

You may request a return or exchange within 30 days of receiving your order.

To be eligible, items must be:

• Unused

• In their original condition

• In the original packaging (including tags, protective film, and accessories)

Because we care about hygiene and safety for all pets, we cannot accept returns of items that show signs of use or direct contact with animals. We kindly ask customers not to let their pet test or try the product without the protective packaging, as we won’t be able to resell it for hygiene reasons.

Refunds

Once your return is received and inspected, we will notify you and issue a refund to your original payment method.
Please allow a few business days for your bank or payment provider to process the refund.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns of:

• Used items

• Items with pet hair, stains, or odours

• Products without their original packaging

Damaged or Incorrect Items

If your item arrives damaged or you receive the wrong product, please contact us within 48 hours with photos. We will replace it at no cost to you.

How to Start a Return

Simply contact us at info@numapets.com with:

• Your order number

• Reason for the return

• Photos if applicable

Our team will guide you through the process.